Returns & Refunds Policy

Updated 12/12/2023

Time: Customers have up to 10 days from the date of purchase to initiate a return or request a refund for Arcem EV golf cart accessories.

Method of Refund: Refunds will be processed to the original form of payment used during the purchase. If the original form of payment is unavailable (e.g., credit card expired), the refund will be issued in the form of store credit.

Product Condition: To be eligible for a refund, the item must be returned in its original condition, unused, unopened, and in the same packaging as received. Items that show signs of wear, damage, or use may not be eligible for a refund.

Refund Contact Info: To initiate a return, customers can contact our customer service team through the following methods:

• Fill out the online contact form on our website.

• Call our customer service representative at (910) 599-6038.

• Email our customer service team at waylon@arcemev.com.

Please provide your order number and a detailed reason for the return when contacting us.

Charges, if Any: Return shipping costs will be the responsibility of the customer unless the return is a result of our error (e.g., the wrong item shipped or a defective product). There may be a restocking fee of 10% for returns that are not due to product defects.

Refund Processing: Refunds will be processed within 7 business days of receiving the returned item. The customer will be notified via email once the refund has been processed.

Exclusions: This policy does not cover returns or refunds for products damaged due to misuse, accidents, or any alterations made by the customer.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately for assistance. Pictures of the damage or defect are required. We will provide instructions for returning the item and arranging for a replacement or refund.

Policy Changes: Arcem EV, LLC reserves the right to modify or update this returns/refund policy at any time. Customers are encouraged to review the policy periodically for changes.